Shipping & Returns

Free Shipping Offer Terms & Conditions:
We are temporarily offering free shipping for customers within Canada and the United States. The order must be greater than $100 before tax and shipping order to the eligible. We reserve the right to end this promotion without notice. Tracking number/information will be provided on every eligible order via Canada Post. Customer must use the promo code "FREESHIP" at checkout to redeem offer. 
*This offer cannot be combined with additional offers/promotions.

We are a Canadian business that currently ships within Canada, the United States, and International. Our current shipping rates vary, depending on order weight, volume and destination. Store currency in American (USD) funds.

For orders in Canada please allow 3-5 business days for shipment. Orders to the United States are typically delivered within 5-12 business days. A tracking number will be provided for orders valued over $25 via Canada Post.

If you have any questions about shipping please contact us - and we will respond as soon as we can.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

110 - 1550 Dickson Ave
Kelowna BC, Canada
V1Y 9Y8

To return your product, you should mail your product to:
110 - 1550 Dickson Ave
Kelowna BC, Canada
V1Y 9X1

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.